Chipotle Mexican Grill - Huber Heights

TERRIBLE!I received an email today about National Burrito Day so I decided to stop into this location while I was in Huber Heights. A big mistake! The wait was crazy. 25+ minutes to get to the front of the line. I saw one person working the line. By the time I got to the front they were out of almost everything. I had to keep suggesting to the staff to replenish their line. It was dirty everywhere. Trash laying all over the restaurant. The line was never wiped off or clean. I even saw the supervisor testing meat and produce temperatures with the same thermometer and wiping them off with a paper towel. The grooming of the staff was horrible. A lot of laughing, horseplaying, and goofing off. I couldn’t even find the cashier when it was time to pay. I waited 4-6 mins for her to appear. My worst experience at a Chipotle. I even told staff that could have been a food critic and they just laughed. I see why I don’t eat at Chipotle anymore. It’s sad!

I'm changing my 5 into a 1 because everytime I come in here y'all never have 2 things that match??!!

This is my 3rd time coming to this location and each time has been the same situation. I want to start by saying the food is always fresh and the service is always fast with that being said, there is an older heavyset African-American man with glasses, that each time I have come I have had to ask him to change his gloves after handling money. This man immediately after dealing with the cash register always comes back and uses the same gloves for the food. The first time I said something to him politely, and he immediately got irritated and started speaking aggressively. I said something to the manager and she said she would address it. My second visit was the same situation I had to say something about him handling the money and trying to come over and continue making food. Today was the same situation only this time he tried to argue back and forth with me. I ignored him and he continued to tried and spark and argument until finally he yelled to the back and an African-American young lady came from making food and cash me out. She also had a gloves. I didn’t stay around to see if she would go back and finish prepping food with the same gloves. At this point I’m convinced this whole location needs a class on Sanitation.because someone WILL get sick! Please educate your employees. This is a great location and the only one in this area it would be a shame to lose business, because the employees aren’t properly trained in hygiene and get verbally aggressive when asked to do so. 11:50am march6,2024

I came in 1 hour early and when I’m saying half of the stuff was out I literally mean half . How are you out of all that stuff ? We went in and the workers were rude like they hated to see us even tho we are 1 hour early !

They run out of major ingredients that most folks would order. Shreded cheese is something everyone is going to order, how do you not have enough? I got a bag of large chips with only the bottom of the bag covered with chips. A fifth of the bag when ots at least two thirds of the bag. This is also my second time getting stale chips at this location. They didn 't bother to update the app to let me know my food had been ready.