Captain D's - Hopkinsville

Big fish dinner tonight. it was special, maybe cooked longer. as always. drive thru was efficient n friendly today. remember to check their order before they pull out to conform to order.

I wanted a lunch and went captain ds in hopkinsville. I went through Drive-Thru and ordered my meal! I ordered the garnel flour and added a piece of fish. everything was hot and fresh and received great customer service.

I would like to put the ladies together only on a day shift in this one. shows the best captain ds I've eaten for a long time. eating is always fresh and perfectly cooked. no soggy fish here. the toilets and dining rooms are clean and the ladies that run this layer are friendly and friendly.

Food was below average. After waiting for our food for over 20 minutes, I approached the counter to ask and the lady making food overheard me ask and yelled up to me that there were only two of them and 800 of us. I was not hateful...I was just asking... she was hateful. Probably won't be going back. I understand alot of restaurants are short handed, but you don't talk like that to customers.

We wanted have lunch with my mother, who is in a nursing home. She wanted Captain D 's, so we found out what she wanted and headed to our local Captain D 's. I placed the order. Sorry, they were out of broccoli with cheese, they were also out of fried okra, and sorry, no baked potato unless we wanted to wait 10 minutes. (There didn 't appear to be a huge crowd, so I couldn 't figure out what the problem was... . I changed the entire order and instead of being able to get the platter meals as we had planned, we all three ended up with kids meals and paid extra for 2 pieces of fish, settled for fries instead of the baked potatoes we wanted. I had to pull around and wait for our food, which was no longer hot. When we got to the nursing home, we realized NONE of us had hush puppies, we only received 1 piece of corn (we ordered and paid for three and to make matters worse, there were NO condiments, NO cutlery, and NO napkins. This is the second time I 've had a poor experience at Captain D 's in less than 8 weeks! There is a Long John Silver 's two stores down from Captain D 's and I believe that we will start taking our business there. It 's a shame too, because we, as a family have eaten Sunday lunch at Captain D 's for several years. In the past (before the pandemic and before my mother had to go to the nursing home , we dined in, and any time we had a problem, we could remedy it quickly. It 's just not the case anymore because lots of things have changed... It 's so sad, but it would seem that businesses would take the time to inventory and be sure they have adequate amounts of the food offered on the menu. You wanted my feedback, I 'm sorry it had to be negative but the quality that should have been there just wasn 't. Sincerely, Cheryl Young 503 Springmont Drive Hopkinsville, KY 42240