Harris Hoole - Havering

I used to visit this restaurant frequently over the years, but recently it has deteriorated significantly. The tables are dirty, the staff are standing around chatting, and it takes ages to be served a drink. Yesterday was the final straw. A staff member, who was short with glasses and greasy hair tied back, showed no interest in serving customers. She had a constant frown on her face. The coffee was terrible, just a cup full of foam. As customers, we felt unwelcome and will definitely not be returning. Considering the price they charge for a cup of coffee, we would expect at least a smile and a clean café.

I am currently at this restaurant, where I find the coffee to be very expensive considering the poor customer service. I am observing how the staff treat other customers and it is quite disappointing. The atmosphere is dark and unkempt, with litter on the floor and tables. The furniture is haphazardly arranged and nothing seems to be in order or clean. Even though the two women working here are not busy, they do not seem to be making an effort to provide good service. It felt like a burden to order a coffee and a slice of cake. After being here for 35 minutes, I have not witnessed any smiles or positive interactions. I would suggest that these women find jobs in a different field, as customer service does not seem to be their forte.

Whenever we go grocery shopping at Tesco, we make sure to stop by this restaurant. The staff is extremely friendly, the coffee is excellent (they serve the best chai latte in town), and we love the relaxed atmosphere. You never feel rushed, and we appreciate how they foster a sense of community by having a designated table for strangers to engage in conversation with each other.

Having only discovered this recently.. I cannot recommend it enough. The staff are great. the coffee is the best coffee i've ever tasted.Plus the food is great also. the rewards scheme on the free app is also a good insentive to get me back.. 1 free coffee after every 6 purchases. much more rewarding than costa. Thanet's hidden gem! Keep up the great work team.

Being inside Tesco you expect it to be really polished and well thought out, even down to the front of house. BUT Harris and Hooke feels like a small business owner just cashing in? The food selection is interesting and creative, however it’s in an open display case and there has been several times I’ve visited and there’s flys just chilling in amongst the food items....gross.... The staff have changed recently, which is what has prompted my review. They were always bubbly and cared about customer service, but now there is just no character, no enthusiasm, no passion, nothing a really boring experience. And finally the cleanliness, it’s always been dirty. Tables rarely cleaned properly, crumbs on the floor and chairs. I’ve visited Harris and Hoole maybe 15 times, mainly because of the convenience of being inside Tesco, however, a 10 second drive or a 2 minute walk ad the costa nearby is a better choice.