Wingstop - Harker Heights

This particular site has gone down. Depending on which manager is there depends on how the food is going to turn out. There's one manager there that I always request to make my food. Not only is she very friendly, she also makes sure that she makes my food exactly the way I want. Now when she's not there or does not make my food that is when they are always problems. Two of the biggest issues that I have with this place is that the food is overcooked and full of grease. The last few times I have boughtfrom there the boxes have been so full of grease that there was no way you could eat the wings. There was also no flavor whatsoever, and all the garlic parmesean was floating in the grease and on top of that overcooked like almost burnt . This of course makes it hard to transport your food alone when there's grease spilling out of the Box and because they don't drain drain the food and also just put hot food in these thin boxes and melts and then ends up coming through the bag then you've got not only grease all at the bottom of the carton you've also got grease in the bag luckily the bags are pretty thick but even all that grease soaks through the bags. The only upside is that the managers are quick to offer to remake the food. At most all I can say is stop overcooking the food and actually drain the food before putting it into the boxes.

Waited over 40 minutes and still currently waiting for 10 boneless wings.

Yesterday, was my LAST time eating here. My order had to be remade back over a 2nd time and it was still made wrong! On top of that my daughter boneless wings was not done. I should've took pictures. But the trash enjoyed it better.

I was very disappointed with my experience at this restaurant. They completely forgot to include a whole page of my $80 order. Make sure to check your bags before leaving the restaurant to avoid similar issues.

My experience at the restaurant was not the best. I ordered a 20-piece boneless combo with veggie sticks, fries, and corn online, but when I got home, I realized they had given me bone-in wings and only 10 pieces. I called the restaurant, spoke to the manager, and they offered to remake the entire order for me so that the sides wouldn't be cold by the time I got back. When I returned, I double-checked the order and found that they had once again given me the wrong items. Despite my frustration, the manager was polite and fixed the mistake. The food was delicious once it was correct, but I should have checked my order before leaving the first time. The restaurant staff should also ensure accuracy before handing over orders to customers.