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Contribute FeedbackTGI Friday’s in Kentwood is struggling to meet customer expectations, plagued by slow service, disorganization, and a lack of attentiveness from staff. Diners report long wait times for seating and orders, as well as inaccuracies in their meals. Despite some positive experiences, such as accommodating large parties and enjoyable food offerings, the overall consensus suggests that this location fails to uphold the brand's standards. Patrons recommend seeking out alternative locations for a more satisfying dining experience, as the current management and service shortcomings overshadow the food quality.
Food was mediocre and our order was incorrect. Server couldn’t handle our Friday’s reward points correctly. This particular Friday’s location has severely gone downhill in the past few years.
The restaurant informed us upon arriving that “we don’t use that app” so our reservation was basically completely invalid. Don’t book this location open table, you’ll still wait almost an hour for a table.
We had a great space for people. Friendly staff was great.
We made a reservation thinking that we would need one, but when we arrived they were neither busy nor prepared to seat our group. So much for taking the time to make a reservation! It took forever to get out drinks and food. And although the items were palatable, I would not recommend to anyone that they go here versus other restaurants in the area.
This place has gone way down hill! We sat for minutes were passed by multiple servers including the one that eventually greeted us. Service is non-existent. Please close and stop wasting precious retail space
Full Menu
Soft Drinks
Chicken
Salads
Pork Dishes*
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QR-code link to the menu
