Holiday Inn Express Suites Garland E Lake Hubbard I30, An Ihg

Purchased a balcony, lake-view room that sleeps 6 people (we had 6 people with us) with points via the Holiday Inn site. Upon arrival, we were given a room that would only sleep 4, had no balcony or lake view. When this was brought up to the manager on staff she said she couldn't change anything. When asked if we could have a roll away bed since the room given wouldn't accommodate 6, she said no. It took a lengthy discussion to get her to change us to a room that would sleep all 6 of us. So, after about 20 minutes of lugging our stuff back and forth, we were given a room that could sleep everyone. Of course, this room was not lake view and had no balcony, but my earned reward points were taken to purchase a room with those features! Very disappointing service. We avoided this location on the way back from our vacation.

We had an excellent experience with this hotel. Rooms were clean and beds were really comfy. A/C worked as expected. Helpful staff. I did not partake in the breakfast, but would definitely stay here again.

THE MOST UNCOMFORTABLE BED I HAD EVER TRIED TO SLEEP ON. we checked in about 10:30 pm without a reservation, and got a king suite. Bed was super hard. Both my wife and I tossed and turned all night long, didn’t get any restful sleep. We ended up sleeping on the couches in the room because they were more comfortable than the bed. I believe I would have slept better in my vehicle. Room and property was nice, clean, and good location. Would not recommend.

I stayed here recently in conjunction with a training class that I was conducting. It was my first stay and this hotel and the first in a long time at any HIE. It’s a nice hotel; modern and comfortable. The hot breakfast (it was actually hot) was the best I’ve had at any comparable hotel in a long time. No frozen pastries! The room decor is not what you would expect in a hotel. Colorful but not too bright and plenty of lighting. Bathroom lighting still leaves something to be desired. That’s no big deal for me but could be a problem for anyone trying to do their hair and makeup. Overall, the staff and facilities were excellent and I’d have no qualms about staying here again.

Had to cut my stay short. Originally it was three nights, I stayed one only. The drain in the bathroom was broken, I had to manually lift it up for the water to drain. The night time employee at the front desk couldn't leave his post so it had to be resolved the next day. The A/C was at 81 degrees all night long. Some elevator buttons were broken. The mini fridge had an ice cream from the last guest and wasn't cooling properly. To wrap up, the hotel is way too overpriced for what it is. The next day, the daytime front desk employee was very courteous and gave me a discount for the troubles. The maintenance employee was very nice and helpful as well.