Applebee's Grill - Florence

Waited 35 minutes to see a menu, waited 40 more minutes for the food which was not at all appetizing. Appetizers were outrageous! Asked 4 times for a box and then waited 30 more minutes for bill!! What happened to the tender riblets and hot frys?

The service was great. that was not eating. the Combo Appetizer ordered. I had to replace the chips because they were very undercooked. were replaced and barely edible. the bathroom was overcooked. the hunch had sprinkled chili powder on it, and some were really hot. I loved one the next day.

Husband and I ordered a starter and dinner. the chicken wings were cold. not even warm. cold! husband catches his dinner first and I think mine comes next. No, they'll try 20 minutes later! When my dinner finally comes out, that's what it was, not 100% sure it was even huh. to date it from the manager, yet the server has done everything to make it right. terrible service and gawd terrible eating. very recommend to spend their money elsewhere.

First date for my mom and a friend of my best friend. Food was good and service was good at lunch. Had the prime rib dipper, just a little salty for my taste though, but I ate all of it. We'll see where this relationship goes, and it all started at Applebees!

My party of 6 walked in and they had a sign that said they were understaffed and with a few of us working retail/food, we understood and agreed to waiting the half an hour they told us it would be. We waited about 40-45 minutes, which would have been fine accept for the fact they weren’t even busy. After our server asked for our order, it took about 30-40 minutes for food to come out, a couple items between the whole table came out cold, we then sat for another 30-40 minutes after it was clear we were done eating. A different server, who was just sitting at a booth behind our table, walked over and asked us if our checks were together or separate, we replied and our original server came out, handed us our slips and walked back to the back where she continued to just stand and talk to people in the back.We all understand being understaffed, but if you’re going to apologize for being understaffed and then not actually work like you’re doing your best, you just need to close the restaurant and not be an inconvenience to people or waste their time who want to go out for food and hangs.The photo is of the server who sat behind us and this was taken after we had left when the traffic of the restaurant had picked up.