Chipotle Mexican Grill - Falls Church

Ordered food online on 9/19/2022 at 12:20 pm for pick-up at Chipotle Merrifield VA location. No food was ready for pick-up at 12:30pm the same day per my email confirmation from Chipotle. The manager at this location said to go to confirmation email and click on chat with Pepper near confirmation number because he does not see order in their computer. He refused to fill order even though my confirmation email with order was shown to him with my payment of $40.07. Per his instructions, I completed the online chat with Pepper an automated system that never connects to a live person. I provide confirmation number, my contact, the Chipotle Merrifield VA address, date and time of order. Today is 10/7/2022. To date I have not been contacted by Chipotle and have not received a refund of my $40.07 to my bank debit card (Visa). I had to go to my bank to file a dispute. This is unacceptable!

The worst store in the world. From the person taking your order to the cashier they all make it seem like they don?t want todo their job. I was in the store for 15 minutes with no line and when I nicely asked if a cashier was working this short little cashier came out of no where and said If I didn?t like to wait I can leave and refused to ring me up. I will be filing a complaint with corporate everyone needs new training. They didn?t even use gloves when serving or any kind of hair nets. It?s like they found these people in the back of the dumpster and just told them to work. The time I was there was Tuesday around 9pm

Great place for eating at the location or if you just need to drop in grab and go. Great portions, usually always have all options stocked and ready to order and the staffs pretty cool to mingle with while your getting your meal together as well. Overall enjoyable fast food experience I must say. ??

Tonight was my first and last time patronizing the Mosaic District Chipotle. I understand that each employee in the lineup has a different responsibility, but if they?d help each other instead of chatting, customers wouldn?t feel ignored. At the very least, the employee at the beginning of the buffet could acknowledge the existence of the customer and ask them to wait while he/she cleans up the counter and replaces empty containers. Another suggestion would be not to charge customers $10 for two spoons of beans. All I wanted tonight was beans. Why would you as reputable company rip off your customers by selling them an almost empty container for $10. I asked the employees to at least fill my bowl up. They very reluctantly did as I asked, but their stinginess was so annoying and embarrassing that I was close to walking out without the beans. Either make your bowls smaller, or make your portions bigger. Be honest about your portions! You get two stars from me because the beans tasted good.

Terrible service, very slow staff. Several times I saw that if there was a long line of customers in the restaurant, the employees demonstratively communicated on personal topics. The fact that customers are waiting did not interest them in any way, apparently employees believe that their personal problems are more important