The Cotton House - Falkirk

The food is mostly lovely, however every other week the prawn crackers are missing from delivery!!!! At £2.30 a time this is a nice profit. Reckon I am owed a free meal in prawn cracker refunds due. DONT PAY FOR PRAWN CRACKERS.

Ordered a takeway on a busy Friday night. Called at 4.30 and waited in the queue. Asked the bloke who answered whether I could order now for pickup just after 5. Was told that the best way to order is to download the app and ignore the collection time (which was 6.10), but put the time I want to collect it into the comments section. Asked if 5.15 was OK and was told if the order value was below £30 that would be fine, but above £30 it would be 5.30.Brilliant.Ordered £32 worth of Chinese food and sent OH off to collect between 5.20 and 5.30. Arrived only to be told the order wouldn't be ready until 6.10. OH explained the conversation with member of staff and was told that it would be put through immediately (5.10) and ready in 20 minutes. Very sorry.Brilliant.OH waited until appointed time. Still not ready. Appointed time comes and goes. Told that oops, it actually wasn't ordered at 5.10 but would order now but wouldn't be ready until 6.Not at all brilliant.Have been looking for a way to contact them to let them know how utterly **** this service is but no method of doing so unless we want to wait in the telephone queue for god knows how long to be told that no-one is available. No email address, no feedback form.They rely on their good name locally but really this is not good enough.

This restaurant is an absolute gem. As you wait to be seated you are looking at beautiful fish and corals in a large marine fish tank. Its fab. The restaurant is beautifully decorated and has a great ambience. The service is attentive and efficient, they have many waiting staff just gliding around that place as its very busy. The food is extraordinarily good. Its modern and lighter than more traditional restaurants. I went back for a takeaway a couple weeks after our visit and again it was fabulous. I will return here over and over again, so glad I found it. To me, this is the perfect restaurant

Brilliant, heard this and sister resturant Tea House v v good and rumours are correct. Food fantastic, great service . Def visit again

Friday 1st October, 6 of us enjoyed a very tasty lunch in lovely clean surroundings. However what a pity the initial ‘welcome’ left a very bitter taste. We had booked well in advance (17 th sept.... after 8 attempts to have our telephone call answered, trying at different times of the day evening, I was placed number 13 in the queue) A young male answered and booked our table for 12.30.Imagine how we felt on arrival to be curtly told repeatedly by the employee that No booking had been made! Indeed she was extremely rude and accused me of pointing at her. I took exception to her confrontational accusations which were totally untrue. I showed her my phone records which proved she was totally wrong. She then told me ‘ take a seat’ she would investigate! Our bill for the lunch came to just short of £100. This employee seriously needs to go on a Customer courtesy training course in the meantime she should be kept away from the public.I cannot emphasis enough how nasty this individual was. This is the very first time I have ever written a complaining revue.