Cafe Ko Olina Place Of Joy By Michel’s

Thank you for helping me with my daughter's wedding. The service was good.

We love going here and have enjoyed everything about it for many years! The lagoon is perfect for swimming or just relaxing on a float with no waves! Both restaurants are delicious and the market place is great! Our 2 bedroom suites are wonderful and ours was just newly redecorated painted with new carpet and furniture!!! The gardens are gorgeous all over the resort, too! Finally, the 3 pools are all wonderful as are the many hot tubs! The staff is excellent and very friendly as well!!!

We checked in yesterday looking forward to quiet and relaxation after spending a week in Waikiki. The resort is beautiful and we got up to our room only to see we were over the kids pool with no ocean view. I called down to the front desk and was told there were no ocean views available, sorry buts that’s what we paid for. Oh well we were moved to another building where it was quieter on the end of the kids pool but still no ocean view. Very disappointed. Will not stay at a Marriott again as they do not deliver what you paid for. I have attached a photo of my reservation showing our room with the view and a photo of what we got. Bad deal for us.

We are here right now and honestly not impressed. It’s not worth the money. The rooms are dated and the customer service hasn’t been great. If you aren’t a Marriott vacation club member, they treat you pretty terribly. Don’t expect to get a good room with a view. And Marriott status means absolutely nothing. I think there are better places to stay on the island.

I’ve never had such a difficult time finding a place to sit around a pool. Even when I’d come down to the pols at 7:30am they’ve all been saved. Try again at 11:30am thinking people have moved or left, no chairs available. Several days we had to pay $74 to rent tented chairs on the beach. They charge $40+ for an umbrella with chairs and many days those are even sold out. The beach activities staff guy is rude and indifferent. They don’t set up the chairs or bring you towels. They can’t seem to be bothered. The rooms are pretty worn down and tired. There are two restaurants on property otherwise you can walk down two to three lagoons to the four season’s restaurant or Disney property. There’s nice live music in the evenings at Longboards on-site. I was very grateful for Sommer at checkin. She was very efficient and nice and let us Checkin early. Lots of organized activities for guests to do.