Wendy's - Elgin

Quick, friendly service all the time!! I'm a picky eater and can sometimes have significantly modified orders but they always make it exactly the way I want it, with smiles! great location and definitely recommended out of the others around here.

My wife picked up dinner for the family here through the drive thru and upon getting home she realized that there were items missing from the order. I called to speak to the manager and the person who answered the phone simply said Hello , no company greeting or name provided. They were not at all helpful but another manager got on the phone and was actually caring about what happened, I was not going to drive all the way back for two small items missing that were less than $5, as a manager I can barely pay my teammates at my company what people in the fast food industry are demanding per hour, and my team has much higher responsibilities with little to no room for error. Very disappointed.

Can't really say anything bad about this location. Order is never wrong. Food is always good. Staff is always friendly. Prices could come down a little, but overall great experience and consistent

Got my brothers order wrong and did absolutely nothing to help. Communication was basically impossible because this lady mumbles, has an accent, and clearly does not care in any sense. She tried gaslighting him into thinking that she didn't get his order wrong. There's better food in the area anyway. Pictures included: What my brother received vs how it should look. And I understand that nothing will come exactly as advertised, but the difference is drastic.

It was good, however, our order was messed up by door dash and the manager was nice enough to give us fresh hot food