Firehouse Subs The Fountains - El Paso

Came in for a sandwich for dinner and much to my surprise this place was empty. The floors in the dining area were dirty. Counters along the windows were dirty. The employees were goofing off. Ordered and asked for very simple cold sandwich and extra mayo on the side. Coke machine had no ice. When another customer mentioned the ice the employees simply laughed. When my order came out, it wasn't correct, probably because they were too busy goofing off to pay attention to my request. Restrooms were a mess. Expensive considering poor service experience. Food was ok (and the reason you got some stars). Explains lack of clientele while i was there. Way better variety at Jasons Deli, better service, and they hold themselves to higher standards. Been to this Firehouse Subs twice, no fireworks here.

I'm glad I was much better than some other sub-sub-sub-sandwich sites, I won't mention which... but all in all the big subs and soups... He was at the door of all staff quick service... the Bbq cheese basket flipped well and the loaded potato soup was delicious... I came here years ago when they opened, but I don't know why I never came back, probably because I moved to Phoenix... but I will make sure I come back...?

I find myself craving sandwiches from here. Sandwiches are tasty, well made, and neatly packaged to go. There's several places at this Fountains of Farah for sandwiches, but I give my full 5 stars to these guys. Customer service always on point. Great interactions with all staff, they keep it professional and courteous. Highly recommended.

I was very pleased with this Firehouse location. This was my first visit and it was an exceptional experience. I had a medium hero sandwich and it was delicious, with tons of flavor. The restaurant was clean and very comfortable. The customer service from the associate at the register was not only courteous, but knowledgeable about the menu.

I ordered my meal online to not wait forever for my meal. Waited about 20 minutes after the order to make sure I gave them enough time, and I waited 40 minutes to get my food. The staff didn't seem to care and the manager seemed to care less. There was a girl who finally came for help. And although they still took forever, she seemed to be the only one to take care of.