Baskin-robbins - Dearborn

He asked for a chocolate milkshake and received a vanilla. they had only 6 flavors and no chocolate ice cream or syrup. That didn't tell me until they gave me the vanilla. not back. use them baskin and love. robbins.

My son, his fiance and I stopped in this Baskin Robin 's for some ice cream on October 12, 2021. It used to be 31 flavors but they only had 8 different ice creams available to choose from. So we were just going to pick from those available and I asked for a banana split. He said no, we dont have. I said what dont you have? He said we dont have. Again I said what dont you have? He said bananas. I said you have 25 or so bananas on that banana rack right there. He said we only use those for smoothies what the heck! Really! We went to DQ

I would give this place a 0 if I could. This location is so slow for no apparent reason. But enough about that, let 's talk about my experience today.I went through the drive-thru line for 2 scoops of Chocolate Chip Cookie Dough Ice Cream in a cup. Once I was given my cup, I drove about 30ft away from the window when I realized my Ice Cream doesn 't look to be what I ordered.It was cars behind me so I parked and decided to go in the lobby area to exchange it. I was greated by a male that asked me what was wrong. I asked him is this like a new cookie dough you carry now. I showed him the cream and he says that 's our cookie dough. He also stated that 's always been our cookie dough, that 's how it looks.He says wait a second then a women comes over. She asks how could she help me. I assume she was in some sort of leadership role. She asked what the problem was because I came in holding Ice cream in a cup and I had questions about it.I explained to her that this isn 't what I ordered. She asked what was my order. I said 2 scoops of cookie dough. She looked at it and assured me that I indeed had cookie dough. I said no this isn 't cookie dough. She says unfortunately sir it is. I then disagreed with her again.A young girl then interjected, she says I scooped the cream and that is our cookie dough, let me show you. She walks me over to the cream and points. I said, that 's says VEGAN Cookie dough. So now you give people Vegan cookie dough without telling them when the ask for cookie dough. She says well that 's all we have.A young male standing near her overheard us and said, No, do you want this sir, while pointing. There it is sitting there Regular cookie dough. I said yes that 's it. The girl that scooped my 2 scoops looks at the regular cookie dough sitting there. She didn 't say a word. Not a sorry or apology or my bad, nothing.She just grabbed a cup, scooped the cream and put it on the counter.How does THREE PEOPLE working at a Ice cream place not know about standard, non vegan cookie dough Ice cream. People in this location is just useless and slow.Wont be back and you should never go here either!

Wow! Pulled up at 840pm. Doors were locked. People inside eating food. My kids and I sat there googling to find another location to get ice cream while the other customers stared at us through the window. Must have been friends of the workers. Well, I’ll never spend a penny there

I ordered a dozen donuts. The donuts were not fresh, but I didn't find out until we got home and ate them. They were very dry. The girl at the counter was rushing me to select Donuts although I was the only customer in the store. Right after I said I wanted a dozen donuts she said, would you like to select them. I said, yes, give me a minute. 30 seconds after I said give me a minute she's says, what would you like? I said, let me make a phone call to see what others in my household would like. She said, okay. While I'm on the phone and its literally ringin, she says what would you like? I held up a finger to say hold on one minute, she nodded, paused and said, what would you like? I ignored her until I was sure of my selections. When I left there was still no other customers. I surely will not be returning.