Rgs - Dartford

We had a dinner reservation at 7:45, our food did not arrive until 8:30, what was worse was that the chicken was actually raw and when we proceeded to tell our waiter, he said why don 't you cut a piece and try it? to which we thought was just bizarre... not only did he not apologise for the delay, but told us to eat raw chicken? The meat was still pink and texture was bouncy. We told him it was clearly raw and then he said so what do you want then, well done chicken? we could not believe what we were hearing, how else is chicken meant to be cooked... afterwards, he took the plates away to bring us a new meal and again we waited over 20 minutes for that to arrive, at which point we were already so very underwhelmed by not only the food but the lack of good service. Maybe it was because we were young or whatever the case may be but nevertheless we were still paying quite a lot of money. After we decided to leave, we informed him that we did not want dessert but he did not seem to care and just told us to wait at the table, again we waited 15mins and nothing happened, he was walking in and out the room and refused to make eye contact, we got up to leave on our own accord and once again he told us to wait as they were bringing out plates which would only be 1 minute, again after 10 further minutes nothing happened and we got up to leave. He then came out from the other dining room and said he spoke with the chef and the chef said it 'd be coming now, we were already annoyed and clearly he did not come from speaking to the chef. A very disappointed experience. We do wish to say thank you to one of the waiters, the one who sat us down at out table at the beginning and who was really nice, apologised for the delay and everything that happened.

Had a nice meal as part of spa package. Steak dinner was good and dessert was ok. Portion was small for vegetarian meal. Price of tea and coffee was pricey. Nice restaurant and enjoyed meal. Served very quickly and staff were helpful. Would go again in the future when on a spa break.

Great hotel, exceptional clean, great food, great service, although we did find the bar to be on the expensive side

We ordered accompniments with our food that did not arrive! They arrived after the main meal was complete. Due to the time it took and the service we decided to leave the restaurant with no dessert! Earlier in the day we ordered 2 portions of chips which 1 arrived with no sauces and took ages to arrive. Ordered coffee cafetière but got a small cup instead. Not happy with the service having paid so much money for an overnight stay!

Amazing food made extra special by our waitress, again nothing was too much trouble. We ate in RGs for both our evening meal and breakfast and both times food was cooked perfectly and served with a smile.