Popeyes Louisiana Kitchen - Crest Hill

Small chicken pieces, biscuits way overcooked dry, 40 minutes in drive thru? Managers are rude when you call. They need to buy some of the parking lot that's not being used next to them and extend their drive thru or open up inside. Masks have been removed by Govenor, 2/28/22, but they're still closed inside.

Now my third time here. I love Popeye's but this place has the worst service. There is at least a dozen cars in drive thru and six of us inside line. They only have three employees working all this. Pay your employees more so you retain them!! Or the owner needs to get off they their lazy .... And work. I am business owner myself and would be here 24/7 if needed to make my customers happy.

I was 3 cars deep in drive-thru waited and 12 minutes to up to order at the speaker. When I got to the speaker I very politely told to wait (another 5 minutes). I ordered 11 pcs. Family meal. Get to pickup window greeted nicely paid and waited 10 more minutes. Get home open boxes to see burnt chicken or over cooked. Burnt biscuits (2 out of the 5 were) and a teaspoon of gravy on the potatoes. Not a good experience.

Went to the drive through ordered my food and when I pulled up to pay the lady at the window was shocked to see me so then she tells her manager who comes to the window and asks me what I want I told her and then as I’m in directly in her face she say I can’t hear you then why I say are kidding me I’m right here in your face so then she proceeds to say since I had an attitude she acted as if she didn’t want my order because I’m a little upset by the rudeness and the stupidity they’re showing I drive off. Never been treated so rudely at this location THIS LOCATION SHOULD BE PERMANENTLY CLOSED FOR GOOD!!!!

I ask myself EVERY time, Why do I come to this location? Very slow. Placed an online order that I waited 35 minutes for in the drive thru. Didn’t have correct sides so was told, not asked, to pick other sides. Young guy behind register is a joke. Talks to you like you’re stupid. Very unprofessional. Only one employee was wearing uniform. This location is an absolute joke! Worth the drive to go to another location.