Arby's - Cornelius

Well started ok got our order came to home and it was like these cheesesticks no marinara sauce was never asked if I wanted gyros were best warm, pommes looked... read more Well started ok got our order came to home and it was like these cheesesticks no marinara sauce was never asked if I wanted gyros were best warm, pommes looked and tasted like they were refried, the serviettes looked like he had wiped something before he put them in the bag and gave no receipt to be used to our trip but we were going back for!

How ironic that I go there today with a Make it Right card they literally get everything wrong? I'm passed the wrong drink, the girl takes it back is sternly to... read more How ironic that I go there today with a Make it Right card they literally get everything wrong? I'm passed the wrong drink, the girl takes it back is sternly told not to take anything back through the window (which I understand due to covid), then I'm passed my bag that's missing fries. I look at my gyro which I ordered with no lettuce, tomatoes or onions ALL of that is on it. I'm guessing a lead or manager noticed when I got my bag looked at it how my face was, she came running to the window while I asked what in the world is going on in there for everything to be wrong today? She told me just pull up front while everything is brought to me fresh. Was it not fresh before? I honestly don't think the girl who took my order took it correctly because this is terrible! The blond lady who's a lead/manager, whatever she is, has a tinge of attitude with how she speaks with you. Like she's always irritated or aggravated. I noticed that the last time I came here. The young lady who brought my order out was very pleasant and apologetic when it wasn't even her fault at all my order was finally correct. What a visit!

Went through the drive thru 1 car in front of me took 35 min to get my food. The fries were cold and taste like burnt oil. The roast beef was cold and dry. Was... read more Went through the drive thru 1 car in front of me took 35 min to get my food. The fries were cold and taste like burnt oil. The roast beef was cold and dry. Was nothing good about this visit.

My husband and I tried the two for $6 chicken ranch sandwich and enjoyed it. We wish that the cheese had been melted, but overall it was delicious. The atmosphe... read more My husband and I tried the two for $6 chicken ranch sandwich and enjoyed it. We wish that the cheese had been melted, but overall it was delicious. The atmosphere was cozy and we had a great time.

The General Manager, Katie, was incredibly warm and welcoming, her charisma shining through as she made sure all my needs were taken care of. Despite the busyne... read more The General Manager, Katie, was incredibly warm and welcoming, her charisma shining through as she made sure all my needs were taken care of. Despite the busyness of the restaurant, Katie and her team worked quickly and efficiently to serve everyone. Normally, this Arby's location on East Independence Blvd is not very busy, but Katie's leadership kept the energy high and the service fast. It's clear that she motivates her crew, even when faced with challenging customers.