Wendys - Cleveland

I seriously don’t know what it is with the one girl who worked the window today, but I said my order slow and repeated myself four+ times- as she asked me too. And she still managed to get my order wrong, tried handing me the wrong thing not once but twice and I had to correct her. I said, a biggie bag, large sprite, BBQ sauce. And then a ten piece regular, not spicy, nugget with it. I repeated it for her, repeated again as she asked, and verified on the screen with her. She ended up ringing it as that, but made the ten piece a four piece and after having said the order four times I just accepted the four and didn’t even bother correcting again. Then at the window she tries giving me a small sprite, and when I said I ordered and paid for a large, she handed me a medium and so I said “this is a large?” And she tries to play it off as “oh I mean I can give you a large”… I would hope you would considered that’s what I paid for???? Then when sorting my food goes: did you want spicy nuggets? Otherwise it’ll be a wait for your four piece. I politely said no as I had specified four times already I just wanted regular.. and happily pulled forward to wait I then proceeded to wait ten minutes+ for the four nuggets to cook with nobody else in the line when I went. Then when I got my food the quality was good, but the fries being somehow a bit cold and with how they didn’t even make my sandwich how I wanted, I was just over it. Please correct your staff and if someone isn’t able to understand how to take an order, please re-train them or keep them off the window. I’ve worked customer service before and it’s not hard to be polite, listen and understand the person whose food you’re handling. This isn’t merchandise, it’s food. As for the time it took, some of us only have so long for a lunch break in the day and having an experience like this just ruins the day, I know cooking nuggets can take between 3-5min in the fryer but waiting 10+ for a four piece nugget is insane. I spent my entire lunch break just waiting in the line.

The team is awesome! Friendly , pays attention, speaks clearly, and smiles.