Chipotle Mexican Grill - Cleveland

Great food.. Excellent service. No long wait even though it was lunch time.

This is a great Chipotle. They had a wait on white rice so they gave the entire line free drinks and BOGO coupons!!! ️️

I’m rating four stars because there are some things that can be improved. Although they aren’t major issues, we had burnt chicken about 3 times we’ve been to this location. I’ve also had a super juicy burrito from the tomatoes I added. They do not “shake” “drain” them properly (although this does happen at a few locations). The employees are friendly and personable albeit professional, the wait time is typical for a chipotle, but a little quicker than normal! I would recommend this location. There’s so many other shops and stores in this plaza as well! Love the selections of stores they have in this plaza area!

This Chipotle is constantly busy, as it's right in the middle of the sprawling Steelyard shopping plaza. When I stopped by, the line for the usual counter options (assembled bowls or burritos) was super long, and the overall venue looked a bit trashed. One bright spot: you can order ahead of time on their website, where there are options like quesadillas that you can't order in person. Here, the process was efficient, as it looked like there was a dedicated person behind the scenes preparing and fulfilling these orders. My order was ready before the promised time all while the regular line had hardly budged. It was a made to order quesadilla which was actually quite tasty and definitely beat anything that'd been sitting out in vats in the assembly line all day long. So, word to the wise: order something that's personally customized, via the website, for best results.

If you do go here, don’t do an online order. My whole order was wrong and missing items. No chips, but they said they were out when asked, and to get a refund on the app. I figured it happens. Got home with my steak burrito bowl...there’s no steak, just beans, rice, a little bit of tomatoes, and cheese (I didn’t order cheese), and I ordered extra vegetables. It was so small, that I’m still hungry after eating it. Judging from the reviews, this seems pretty common.