New Ruby House - Clarence-Rockland

Food was very good price is good compared to other places

I ordered a Phat thai it smelt like wet dog, it was mushy like slop, i took a few bites and told the waitress it was disgusting, and couldn't eat it, i had to pay for it anyways , i was sick after leaving the restaurant. The WORST Phat. Thai, I ever ate!DISCUSTING!!! This restaurant should be inspected!

Delicious every time! Delivery is pretty reliable too!

If I could give 0 stars, that's what it was worth! I went to eat there today with my mom, we ordered a la carte, nothing we had ordered was edible! My mom's chicken friend rice tasted burnt, her chicken balls tasted freezer burnt, and her vegetables spring rolls had a chemical taste like fermented cabbage. My open-ended egg rolls tasted freezer burnt, and my pad Thai was soaked in a liquidy red juice with a sour smell and taste. We also had order a combo 2b for 2, to go. Unfortunately we couldn't eat what we had in front of us. It wasn't so so but edible, it was unedible!I went to explain our uncomfortable situation, quietly in the corner outside the kitchen, but she turned around to scream in her language, to the other women, who came out asking me loudly, what my problem was, I then quietly tried to tell her but she kept raising her voice and telling me that they served food all day yesterday with no complaints! Ok that's great I said, but today we have an issue. She boldly told me: she didn't believe me and I had to pay my food! My mom spoke up and said, it's not edible, it's bad, we will get sick if we eat itShe replied: I don't care, you have to pay. So we paid and left!We had been ordering from them for all our parties, always around 200$ plus, and my mom often stops there to eat the buffet, no issues until today!Unfortunately we will never order from there AGAIN, and we unfortunately we can not recommend them, since they did not even want to meet half way, no solutions at all, all she cared about was getting paid! She didn't care about anything, thats all she kept replying: I DON'T CARE! Super sad! good luck new ruby!I donated 25,25$My mom 11$Total 36,25$

This restaurant is a fantastic place to go. The staff are very friendly and the food is great. I loved it and will be back soon!!