Subway - Chicago

Delivery Services, Sandwiches, Fast Food
Menu
Full menu with pictures, prices and categories.

Subway

Subway
3.1 / 5 (2173 reviews)

Description

**Subway Experience: A Mixed Bag of Satisfaction and Discontent**

A recent visit to a local Subway revealed a stark contrast in customer experiences, highlighting issues of service and quality. While some patrons enjoyed prompt service that kept pace with a bustling lunchtime crowd, others were frustrated by slow, distracted staff and unappetizing food. Complaints included subpar sandwich quality and the compounding issue of not receiving full change when paying in cash, suggesting a systemic problem. This inconsistency raises concerns for a brand that prides itself on customer satisfaction. As Subway strives for quality, management must address these grievances to uphold its reputation in the community.

Last update: 17.01.2026 from: Clay

Feedback

★ 3.1 / 5 from 2173 reviews
basha-3
08.08.2023

I visited this restaurant to order a chicken breast sub sandwich. The food was decent, but I was surprised by the long line at 3 PM, especially with only one person working. I hope they consider adding more staff at this location. On a positive note, the lady who assisted me was really pleasant.

joana-walsh
25.12.2022

I just rushed down from work to grab a sandwich, but what I received was disappointing. They sold me a sandwich with bread that was so unappetizing I can't even eat it. I'm really frustrated because I noticed several pieces of the bread had been handled before I made my selection. I won’t be spending my money here ever again.

jesus-corwin
25.12.2022

It's a Subway. The actual reason I'm leaving this review is that on the two occasions I've paid with cash here, the employees have not given me all my change. They gave me the bills but kept the coins. It's happened with two different cashiers, which leads me to believe they're being trained to do this or something. I work in the building and have been here a few times, and I usually pay with a card. But twice they've gotten me with the cash thing. I forgot to use a card today and was reminded that they steal money at this location. Lesson learned, fool me once, etc.

clay-111
08.08.2023

Amazing Service love the staff

nicolas-dino
25.12.2022

I used to work in the building nearby and would often grab lunch there, but I've decided not to go back. The subway workers have been very slow lately. I remember my last visit when it used to be quick, but it seems like the staff changes every time I go. There was a girl who always made us laugh and remembered our preferences—she was great. Unfortunately, the new workers are not only slow but also rude, and my order has been wrong more than once. I’m sorry to say that I won’t be returning anymore.

FAQ

A little farther away is Metra-Millennium Station, where you can also access the municipal transportation.

The restaurant offers the opportunity to watch sports events on a TV / screen.

The restaurant also takes the common credit cards.

More information

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