Buffalo Wild Wings - Burleson

I visited the restaurant on BOGO Thursday and purchased two different BOGO orders to go. To my surprise, when I got home, I realized that my order was not complete. I received only half of what I had paid for. The food I did receive was decent and the staff was friendly, but the mistake was inexcusable. This is not the first time I have had a less than satisfactory experience at this Burleson location. I will not be returning and I would advise others to avoid it as well.

My sister and I went to Buffalo Wild Wings last night, and she slipped and fell on the wet floor in the bar. I informed our waitress and she got the manager, Franc. When he arrived and asked what happened, I explained that my sister fell on the wet floor and hurt her knee, mentioning that there was no wet floor sign. He expressed regret about the incident but did not offer any compensation or show genuine empathy. The staff quickly cleaned up the wet floor, but I was disappointed with how the situation was handled. As a former employee of Buffalo Wild Wings, I found this to be unacceptable and unprofessional.

The service at this restaurant is consistently terrible every time I visit. There is usually only one server for the entire restaurant, resulting in long wait times. Additionally, it takes an hour for our food to be served.

The service was good, but the beer was warm and the chicken wings were small. They also forgot to season my honey wings. Overall, it was a decent experience.

I came in on a busy Friday and was seated right away. The server was very attentive and took good care of us. I ordered the Nashville chicken sandwich with onions...