Yaya - Brentwood

Beyond overrated. Terribly ran, no real system in place apart from crowds of people without masks walking in and out hanging around like there isn’t a pandemic going on right now and the staff don’t seem at all bothered by this. No waiting time listed when ordering online, expected to wait half an hour but received a call 1 hour 40 minutes later

Take ages to make the most simples smoothie, not even worth the wait! Extremely rude staff, had nothing to say to us even thoUgh I waited 2 hours to find out they ran out of ingredients

Had to wait 45 minutes for a milkshake (despite there being no queue when we arrived), Towie lot arrive after we ordered and walked away with theirs straight away. Seems if you know the staff you get special treatment. Staff have zero customer service skills and are incredibly rude as many of the other reviews confirm. Honestly don’t waste your time or money.

Visited yaya today and honestly I’ve never felt the need to place a review as much as I do now, the place itself looked very unclean and it was packed with people, the staff told us it was a hour wait for two Oreo milkshakes so we waited outside only to see the staff singing and dancing not actually working... the girls was very unprofessional flirting with customers outside the shop not working and then let the men cut the “1 hour” long wait the milkshake itself was okay, very watery... you’d think that somewhere with demand would keep standards high... not this place clearly.

Not happy at all! Disgusting service, called them up at 9pm to confirm they are still open until 10pm. Then get there at 9:20 for them to say they have too many orders. 40minutes of my time completely wasted.