Kaspa's Desserts - Bolton

Very pricy, very slower service, even if they had only a few customers. several tabs were woob

Ordered food from here in shop the guy who served us was rude all our order was wrong when we got home when I called up to complain got told to **** off. STAY Away

Yucky! Yucky! Yucky! Visited this place the other evening, so regret our choice. The saying “Looks can be deceiving,” well this place is just that. I agree it ‘looks’ the part but everything else is horrendous, to put it mildly! Where to start Customer service...was diabolical, I’m assuming the manager was the guy wearing the not-so-clean green t-shirt, walks around like he is some ‘Big Shot,’ the one who ONLY comes to take your order when he sees fit, and attempting to take your order while still on his phone! The lads that make and pack the order clearly have no experience or knowledge of how to pack a bag, clearly they need training! We ordered a few slices of cakes, to take away. Waited over 30 minutes!!!!!!!... while watching the ‘Big-Shot’ walk up and down chatting on his phone when in reality he could have helped his staff with the orders and the bagging and get the orders out quicker. When we returned we had to clean every foam box as the chocolate sauce seeped everywhere. Finally now ready to eat.. Yuck Yuck Yuck.... God knows when these cakes were from, must have been days old, dry stale hard, crumbling away before we could even touch it, clearly they had gone off....one can only assume why it was still on display when in reality it was ready to go in the bin days ago! I’m not sure they are allowed to legally sell things that are out-dated and not fit for human consumption!

The quality of cakes, deserts is disgusting, under baked and not rich. They are quick and grabbing the money, people do not waste your money on their cakes. Instead go to Gelato Passion and enjoy their cakes. Managers and staff are rude, all they want...is money, service is terrible and the cakes as well as everything else over priced and rubbish quality.

Went into Bolton, didn’t actually particularly go looking for this place, it kind of caught our eye, we thought it would be classy, expensive but the desserts would be great. Didn’t fancy driving around so found this and gave it a go. Well decked out...and lots of glitter and lights to distract you from the cowboy finish of the decor. (I can spot these things without getting carried away with all the glitz and lights) joiner must have had an off day or as we put it maybe eyes were not in sane postcode. Anyway it wasn’t that busy, staff were busy though chatting away amongst themselves as we walked in. After a few moments were greeted by a mature fella who turns out to be the manager/owner. Were seated but we had to move seats as the table we sat in was wiped down but not thoroughly and there were food bits still on the table so we took it upon ourselves to move tables as we could see staff were in deep conversation amongst themselves and we being kind natured didn’t want to disturb their important chatter. We ordered 3 waffles and one milkshake. All good so far. The desserts arrived looking very tasty. And that was that!!!! All 3 waffles were cold. Luckily I had the milkshake, I asked for it to be without cream yet it came with cream. Maybe I wasn’t clear enough or they speak a different language down these parts. Regardless we started to wave arms and look over to the staff and manager who...yes you guessed it were in deep conversation looking very busy yet there was only a handful of customers in the shop. Go figure that one out. He eventually came over and when we told him he immediately went on the defensive. I explained to him the waffles are supposed to come piping hot. We are connoisseurs of desserts after all. I have even had waffles delivered to my house piping hot. He disputed it stating they came straight out of the machine and onto our table. We told him to touch one with his finger which he did and he could see it was stone cold. He started a futile defence by stating the plate was warm on the very bottom (just slightly warm, not hot) but sadly it told me that he was lacking in customer service as all 3 waffles were cold. Reluctantly he took them away and replaced them. This time we had them a bit better than before but only slight. We asked for cutlery which was literally slammed on the table without any serviettes etc so could have picked up germs etc. We replaced these, quickly are and left before the waffles got cold. Overall this place was an embarrassment to the staff and especially the owner/manager. No regard for customer service. The customer is definitely not the priority here. Slamming cutlery into tables, no serviettes and having to ask for them a few times, staff far too engrossed on the goings on with instagram etc gormless manger/owner roaming around proud of the mess he has created. This is not how such an establishment should be run. Customer service, good desserts, great atmosphere, clean hygienic place are all things that are an absolute must yet lacking big time at this place. I’m afraid we will not be going back to this place and I really hope that they improve or maybe send the owner on a customer service course and presentation/hygiene skills which he can then pass onto his staff. This will bring this establishment into the current year and maybe it will get more busier and gain better reviews. Having lots of glitter, fancy lights etc does not mean good food and service. Stay clear of this place until they improve.