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Contribute FeedbackFrankie & Benny's has become a staple for those seeking a meal before catching a movie, but recent visits reveal a stark contrast in dining experiences. While some patrons rave about friendly staff and enjoyable food, others have encountered overcooked dishes and stale ingredients. Service inconsistencies, particularly during peak hours, have left diners frustrated with long waits for meals and poor booking systems. Despite some positive stories of attentive staff and delicious takeout, a growing sentiment suggests that the restaurant may need to address its quality and service issues to restore its reputation as a family favorite.
Great eating excellent children's menu, which was excellent worth and we had a very polite waiter on every case back
We had different experiences in this restaurant while we revive the road. when we visited last year, we were less than impressed. but today we went as a walk in group of 8 on the Father's Day and they managed to put it to us. eating was of a very good quality, fresh and hot. and our server was from this world. he was attentive, polite and everything in all very good at his work. well done f b, I don't know what's changed last year, but it's working. we enjoyed everything about our visit today.
Table booked for 7.30 open table and Frankie and Benny's computer not fit waiting almost 2 hours for main course
We have eaten many times in this restaurant in recent years, but it seems to us that the service and restaurant itself is getting worse and worse! First, on our last visit the host said that our booking NOT about Open Table fortunately we were happy that another couple had canceled, so we had their table. It took a very long time to serve our main course after we had finished our appetizers, I had to ask the staff 3 times where the food was, each time it was explained that we showed a cinema to get, we had booked the restaurant for an hour and half before our departure, so it should have been a lot of time to serve our food and have eaten for us. The chicken pasta was bland and tasteless, so hardly was eaten. Finally, the music was played so loud in the restaurant that we had to scream to have heard us; not what you would expect in a restaurant. We won't come to visit there for a long time!
Good choice from the menu and the festive menu. Great friendly service