Domino's Pizza Biggleswade

I never had a problem with dominos, but today it is. for the children ordered and it took 2 hours the app said it was delivered so that I called them and the girl on the phone says oh I'm sorry it should be there in the next 15 minutes. ok so that it doesn't cut and just warm kids wanted it so no point to send it back so we told the kids the shops that move, so they don't have to get it anymore

After placing the order online they called to say delivery would be 2 hours! So opted to collect instead, be ready on 20 minutes. Got there 20 minutes later was told 5 minutes, waited 10 then told pizza was ready but they hadn't made the side pizza bread that wolf be another 5 minutes. Swapped it for wedges as they were ready got half a box of luke warm wedges. Poor customer service, disorganised, staff spend more time on their phones that working. Won't be going back.

Two stars for food as once reheated it was tasty. Zero for everything else I know it was Easter School Holiday but it was a Monday evening it should not have taken almost 1 1/2 hours to arrive . Called after an hour and said out for delivery and another 10-15 mins. No notice it would be that long or apology for delay. Food arrived lukewarm.

Terrible experience with staff and service. They simply cannot deliver what the promise. We Ordered home delivery for a bday party on Monday evening... waited for 2 hrs and when called we were just simply told that driver is not yet back (and they were not sorry)!! We went to collect it for myself but there was no apology and the customer experience simply did not matter for the highly untrained staff. I suggest to avoid this place like a plague.

I wouldn’t bother ordering if youre hungry. After ordering and waiting well over a hour and half. With it showing for out for delivery I call them to be told it’s waiting for delivery driver to collect. So the app lies and then to get it cold when it does arrive. I would just avoid them. Happens every time. I doubt I will ever use dominos Biggleswade any more as they consistently just arrive late very late with cold food