Sonnenhotel Amtsheide - Bad Bevensen

Food drinks: Sehr gutes Essen und abwechslungsreich Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Quiet, Great value

Once and never again! we arrived and our suit we booked was gone...the dame said we got a bigger suit than we booked. great we thought...that was the suit 412. When we came in we greeted us a germier old smell, well we thought the groom was already old, pure into the room so-called bigger suit! thought we met the hit! stretch everywhere, at the disc of terassentür finger prints uncomfortable colors and compilation of all furniture. do not agree back to recipe. we got a key from a room 214. pictures speak for themselves. spots on the matratze catastrophe bed broken, we got back and got new key rooms 315aber only for one night(we have booked for 2 nights) next day we had to move to another room!? we were not in agreement with that. the room 315 was acceptable but for a night? to ask why only one night? because next day was reserved for regulars... will the regulars be preferred?why? pay more than normal guests? we have paid 550€ for two nights for a garden suite! Could not answer them. we wanted to cancel and get our money back, cheerful answer ever with90% cancellation give ridiculous, to my man is then the collar burst. after an hour discussion and threats from the lawyer we were allowed to stay in room 315 two nights. the whole hotel has not earned 4 stars! wellness area is also available in sanitation, all old and worn. Although the dame at the reception tried to make everything better, she did everything only badly, since a impression the staff is not trained! we wanted to relax a few days!

Super nice, current e-bikes available for rent, nice staff

On the future day (on Sunday) the reception was occupied with an azubi, which spoke very badly German and could not help us with the existing problems. Probleme there were the following: we wanted to drink something too early, but it didn't exist until 15:00. after we got our room key 15:00, we will notice that were not available as announced bademäntel . again to the reception and ask where there would be bademäntel . answer them only tomorrow because the room service has already been on holiday. There was only a safe on the room unfortunately the azubine has not found the key to it and then it has comforted us to the next day. the hotel in which our room was located is called golf hotel . the reception area in the so-called golf hotel was unoccupied and did not impress on us well maintained. the hotel has also come into the years and needs more urgent refurbishment to satisfy a four-star hotel claim.The supposedly park-like sun terrace did not exist but an unsightly place with a total of 5 lies in the area of the sauna landscape and the swimming pool positiw can be assessed the breakfast buffet and the staff. that did not make the negative total impression for us better.

Friendly service! room: 4 service: 5 location: 5 hotel highlights: quiet