Potbelly Sandwich Shop In Arden Hills

Our lunch at Pot Belly was one of the worst experiences of our lives. Despite looking forward to using points we had accumulated from catering a corporate lunch, the General Manager was incredibly rude. When we mentioned we were together for payment purposes, she aggressively informed us that they were understaffed and we would have to wait. Despite waiting patiently, confusion arose when it came time to pay and use our points. The GM's rudeness reached a peak, causing discomfort and prompting my fiance to call her out on her attitude. Instead of helping to resolve the confusion, she declared that she was number 14 in the country and didn't need our money, even going as far as to suggest she and her employee could eat our food. This was an awful experience with a terrible manager. We will never return to this location for personal visits or catered lunches, and will not recommend it to others.

I was at a sandwich shop during a training session, and the manager told the staff that they must come in person even if they are sick, unless they can find a replacement. This policy is concerning as it goes against ESST regulations, especially if the employee has a doctor's note. It seems unlikely that the employees receive health insurance, making it even harder for them to afford a doctor's visit. It's disappointing to see such predatory and unsanitary work practices, especially in front of customers. Additionally, being asked for a tip at the register indicates that the employees are not being paid fairly.