Chick-fil-a - Altoona

Very disappointed with today's visit. I went thru drive-thru. Husband ordered 2 spicy AND one plain. I corrected him and said regular. when we received our food it was one spicy and one spicy no pickle. I needed 3 sandwiches (ok simple miscommunicationand think young man who took my order was frustrated but polite since cc machine had been not functioning properly for severaltransactions before me. . I told girl in pick up window I would come in as not to disrupt flow. I walked in and there was theusual line. So I went to the side counter and explained my problem that i still needed a sandwich and will need to pay for it.The person that helped me asked another staff member and was told that I would have to go back thru the line. My gripe? Ialready waited in line once. But since I needed that sand I went back thru the DT again. Yes it was 530 and they were busy butcome on.. one sandwich

Honestly, if I could give Chick-fil-A Altoona negative stars I would. I have visited this location twice, once to give it a chance as a customer and today as an UberEats deliverer. Both times I have experienced the worst customer service. I literallyhad four associates look directly at me without acknowledgment, despite standing at the register. This had happened to me thefirst time I visited this location. I sincerely had hoped that they'd be able to get their customer service act together, as ithas been over two years since my first visit. At this point, I'm willing to lose money by not accepting UberEats' orders fromthis business.

Took a team of 27 in to pick up some dinner. This friendly staff had all orders correct and had us out the door in 15 minutes.

Always a good piece of chicken and the macaroni n cheese always good too. Place is clean and employees are courteous. I'd recommend this place any time.

I love being able to take my children to Chick-fil-A, Altoona! It is a family friendly environment, and the customer service is always great. It’s a great place to eat while being able to keep your kids entertained. 10/10 recommend Chick-fil- A, Altoona over any other location : The management is AMAZING!