Gourmania - Alpharetta

My experience at this restaurant was beyond frustrating. The service was abysmal, and it was clear that the owner has no grasp of what customer service means in the restaurant industry. When I politely expressed my dissatisfaction of the food, the owner's rude behavior left me shocked. When i told him, I want to place a new order and willing to pay for it, the owner bluntly refused, claiming the kitchen was closed. This kind of inflexibility and unwillingness to accommodate customers is unacceptable.It's a shame because good service is vital in this business, and this place clearly doesn't get it. I won't be returning, and I'd advise others to avoid this place at all costs – it's a prime example of how not to run a restaurant. One star is way too generous for this place because instead of showing understanding and empathy towards our dissatisfaction, the owner seemed dismissive and unconcerned.

A friendly restaurant owner graciously opened up after hours for us and exceeded our expectations. The hot honey lemon pepper wings and burgers were absolutely amazing! I wholeheartedly recommend it.

I had an incredibly disappointing experience at this restaurant. The owner's rude attitude made me feel unwelcome right from the start. There was no evidence or assurance that the food was halal, despite their claims on the menu. To make matters worse, they listed turkey as pepperoni on their menu, which was a major red flag. When I tried to inquire about this, the owner refused to take my order with a terrible attitude and responded to other customers' reviews with offensive language. I would strongly advise avoiding this establishment at all costs.As expected, If you want know the truth about the owner how rude he is, look at responses of the reviews.

Owner was very respectful and kind. Food was PHENOMENAL! Halal options, and a great variety of options to choose from! Ambience is great as well! There is a pool table outside, darts, and even a mini golf! Check it out if you’re looking for a good place to eat. You will not be disappointed God willing!

Used to be fantastic under previous ownership. As one can see with a brief glance at these reviews (and the owner’s responses), the new ownership lacks professionalism (rude, long wait time compared to other restaurants nearby in same price range, overpriced, etc). This can cause people not to want to come back. Rather than get emotional/spiteful in review responses, he should use these experiences to learn from them, self evaluate and focus on serving serving food well to his paying customers. I hope to see this place return to its former glory someday.