Papas Pizza Of Allen Park

I order from this pizza place pretty regularly. Everytime I’ve ordered I have put in the same order online and if they don’t understand what I mean they call me. The food is normally fresh, and good. I’ve only had an issue with my pizza once and normally the service is good so I called to see if they could fix my issue and I immediately felt they didn’t care. I talk to Scott multiple times and the first thing he said was “this isn’t our fault”. He took zero accountability and never attempted to correct the issue with my order. All he provided was excuses followed by lies. After a back and forth I let him know I order regularly almost 1 a week honestly, he said he would be willing to take down my info and provide a pizza for the next time. I called today to follow up on his promise and he told me “I talked to the owner and he said he’s not giving a credit for the pizza.” As a customer it’s never an issue for me to go elsewhere. I can tell this location doesn’t care about customer service or maybe it’s because I’m black, who knows. All I know is a $20 pizza is never worth losing a customer and receiving a negative review. A simple remake would have been fine and I would have been fine now I’ll never go back.My advice is to tell your employee “just give them the pickle” story because in the long run customer service is the key to any successful business and that’s for a $20 or or $100 order.

Place is awesome, real friendly polite staff, I almost always get welcomed when I pick up food, food taste great, prices are fair, and the logo is PP what else could you ask for.

Pizza was very over priced for what you get . The pies were very greasy. The place looks dirty and the staff is rude. On top of all already high prices they charged me to use my debit card and he shows me a paper taped to the register. Didn't see any service fees for using a debit card on the website or when I placed the order was never told . Not a good experience at all 2/10 will not order again

What a great place, super friendly, top notch food, we are so glad we found

Amazing customer service. They forgot our beverage and the driver went back in the pouring rain to the store to get it and bring it back.Food has always been good from here too. Best ranch and cheese bread.