Fazoli's - Des Moines

At Fazoli's, customer experiences range from delightful to disappointing. While the food generally garners praise, with fresh and flavorful offerings like the grand sampler and mozzarella balls, service issues often mar the dining experience. Slow wait times, unprofessional staff interactions, and limited drink options have become common complaints. However, there are shining moments when employees, like the attentive staff member Victoria, elevate the atmosphere, making guests feel valued. Cleanliness and friendly service have been noted positively, yet the inconsistency in staff demeanor and operational efficiency calls for improvement. Overall, patrons are left hopeful for better visits ahead.